Shipping

We aim to dispatch orders within one business day.

Our estimated delivery times and costs are as follows:

Country/Region Estimated Delivery Time Shipping Charges
Switzerland, Europe, United Kingdom STANDARD SHIPPING: 2-4 DAYS Free Shipping
USA, CANADA, HONG KONG,
SINGAPORE, QATAR, KUWAIT, SAUDI ARABIA,
AUSTRALIA, UAE, BAHRAIN, OMEN,
STANDARD SHIPPING: 4-5 DAYS

Free Shipping
REST OF THE WORLD STANDARD SHIPPING: 4-5 DAYS

Order value <$120 - Shipping cost $20

Order value >$120 - Free Shipping

Please note that international orders from outside the Schengen area may be subiect to local customs duties and taxes which are payable solely by the recipient.

If you’re shipping to any of the following countries and incur customs fees, we’ll be happy to reimburse you: United Kingdom, Norway, Liechtenstein, Albania, Serbia, Bosnia and Herzegovina, Montenegro, North Macedonia, Kosovo, Ukraine, Moldova, Georgia, Armenia, Azerbaijan, Andorra, Monaco, San Marino, Vatican City, Saudi Arabia, United Arab Emirates, Bahrain, Kuwait, Qatar, USA, Canada, Australia.

Please note: unfortunately, we do not currently ship to PO boxes.

Once your order is shipped, you will receive a dispatch confirmation email with your tracking details.

Please contact our Customer Service Team at Care@vediclab.com if you have any inquiries.

Pre-Order Shipping Policy:

Pre-order items will be shipped as soon as they become available. Once your order has been dispatched, you will receive a confirmation email with tracking details. Estimated shipping timelines may vary, and we will keep you updated on any changes.

RETURNS & REFUNDS

At VEDIC LAB, your satisfaction is our top priority. We take great care to ensure that your order arrives safely and accurately, and we proudly offer a 30-day money-back guarantee on all eligible returns. Below are the details of our return, refund, and reshipping policies:

Returnable Items

We accept returns on products that are unopened, unused, and in their original condition within 30 days of purchase. If your item qualifies, we’ll arrange a refund or replacement. Simply contact us at care@vediclab.com for instructions on how to proceed.

Wrong Delivery or Damaged Items

Although we take every precaution to pack and ship your order carefully, we understand that sometimes things can go wrong. If you receive the wrong item or a damaged product, please email us at care@vediclab.com with photos of the package. We’ll send you the correct item at no additional cost.

Wrong Address

If your package is returned to us due to an incorrect address, we will reach out to provide options. You can either pick up the package from a nearby courier location, or we can reship it at your expense. Please double-check your shipping details to avoid any issues.

Non-returnable Items

For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or damaged.

International Orders (Non-EU and Switzerland)

For customers outside the EU and Switzerland, you will be responsible for arranging your own return shipping.

Customs Reimbursement Policy

If you’re an eligible customer located outside of the EU, we will gladly reimburse your customs fees. Simply email a clear photo of the customs fee receipt to care@vediclab.com within 10 days of receiving your package, and we’ll take care of the rest. Please note that only fees documented and submitted within the specified timeframe will be eligible for reimbursement.

Refund Processing

  • Credit Card Refunds: These may take up to 10 business days to process, depending on your bank’s policies.
  • PayPal Refunds: These are processed immediately.

If you place an order and later refuse to accept the parcel at the time of delivery, please note that the original delivery charges will not be refunded.