Privacy Policy VEDIC LAB SCIENCE OF WELLNESS APP

This Privacy Policy is effective as of January 1, 2024

PLEASE READ THIS PRIVACY NOTICE CAREFULLY.

If you live in certain countries, additional terms may apply to you and can be found at the end of this Privacy Policy (the "Additional Terms"). These Additional Terms override the other terms of this Privacy Policy to the extent of any inconsistency.

We are committed to protecting your privacy as a user (referred to as "User", "you" or "your"), and we take our responsibility regarding the security of your Personal Data (defined below) very seriously. We will be clear and transparent about the Personal Data we are collecting and what we will do with that Personal Data.

This privacy notice (the "Privacy Policy") describes the types of Personal Data we collect on the VEDIC LAB mobile application ("VEDIC LAB Science of Wellness App").

1. Who is responsible for processing your Personal Data?

Swiss EcoNaturals AG (referred to as "VEDIC LAB", "we", "us" or "our") is the "data controller" (i.e., the organisation responsible) for all Personal Data that is collected and used via the platform for the purposes of data privacy laws, principles, and regulations which may apply to you (including the Privacy Act 1988 (Cth) ("Privacy Act"), the applicable Australian Privacy Principles under the Privacy Act, the European General Data Protection Regulation ("GDPR"), the General Data Protection Regulation of the United Kingdom ("UK GDPR") and the Californian Consumer Privacy Act as amended by the California Privacy Rights Act and its implementing regulations ("CCPA") (collectively, "Data Privacy Law").

2. What Personal Data do we collect (including by automated means)?

We may ask for and collect your Personal Data (either directly through your use of the Platform or when you communicate with us in any other way, or indirectly through our third party partners or providers) in a number of ways to provide you with the products or services that you request – please refer to Section 3 below for more information on how we use your Personal Data. We may also collect information from you automatically when you visit our Platform. "Personal Data" has the meaning given in the Data Privacy Law applicable to you, and includes any information or opinion relating to you which allows us to identify you, such as your name, phone number, social media name or ‘handle’, postal address, email address, details of products or services you have purchased, payment details and information about your access to our Websites. Specifically, we may (either directly or indirectly) collect the following categories of Personal Data:

• first and last names, email address (this is mandatory information which we require when opening a user account on the Platform ("User Account")) and in some cases date of birth;
• other information such as country of residence and gender, home address and telephone number;
• Lifestyle activity data provided by you on the Platform or generated through your use of the VEDIC LAB App (e.g. routines completed, duration)
• information you provide about yourself and any preferences in your User Account;
• information about yourself which you choose to post or share in the Expert Center;
• information you provide about yourself which you choose to share with us via a free text field, for example, when completing workout reviews, giving feedback to us about your experience in the Platform, completing member surveys, etc.;
• information about your purchases of products and services from us or our third party partners who may provide or promote their own products or services through the Platform;
• payment information, such as your transaction details, if you purchase something directly on the VEDIC LAB Platform or from our e-commerce providers. Note we do not receive or store payment information for your VEDIC LAB membership itself;
• information about your use of the Platform;
• communications with us or directed to us via letters, emails, chat services, calls, and social media;
• where you have selected particular services or features on the Platform (e.g. sharing your activities with friends through social media platforms), your photos, audio, contacts and calendar information, as well as your social network information (including credentials and any information from your public posts about VEDIC LAB or your communications with us);
• when you have sent a referral link to a friend, colleague, or family member or been referred to VEDIC LAB by a friend, we may be able to identify the identity of the person who referred you or who you referred;
• any information you share in a social media post where you tag, use a hashtag, link, or otherwise direct the post to our attention;
• when you have elected to sign up and log into the Platform using a third-party account you created (e.g. through Facebook or Apple), information you have agreed to make available to us (e.g. name, email address, profile information, preferences);
• your location where the IP address of your computer or device is used to determine your geographic location so that we can customise your experience on the Platform (e.g. language settings); and
• Internet or other similar network activity depending on your permissions. For example, browsing identifiers, advertising ID, cookie identifiers, information on your interaction with the website, or advertisement.

Some of the Platform’s functionalities may allow a User to enter information the User wants to share with VEDIC LAB that could be of a sensitive nature. These fields may appear as reviews, submitting feedback on your experience of the Platform, or when completing customer surveys. Users may also choose to share potentially sensitive information when interacting with our support team.

VEDIC LAB may use or otherwise infer information about your health, including information about your medical conditions or requirements, as well as data on your physical characteristics from this information.

3. Why and how do we use your Personal Data?

Your Personal Data may be used for the following purposes:

3.1 Provide features of the Platform and the products and services you request:

We use the Personal Data you give us to provide the Platform and the products and services you request, including:

• to create and set up your User Account;
• if you use the Platform to track your activities, we will collect and store this information so that you can review it on the Platform and track your progress. We may also use this information to calculate further information about your activity so that this can be provided to you as part of the functionality of the Platform;
• if you choose to post in the Expert Center, the information that you share will be public information that can be accessed by anyone whether or not they are a part of the VEDIC LAB community. As the information posted to the Expert Center is public information, it will also be indexed and accessible via third party internet search engines, websites and apps. For further information about how content posted in the Expert Center is publicly available, please refer to our Expert Center Community Guidelines; or
• to offer you personalized recommendations based on your previous interactions with the Platform.

3.2 Communicate information about our products and services and for other promotional purposes:

With your consent, or as otherwise permitted by applicable Data Privacy Law, we will use your Personal Data to provide information and recommendations that we believe is of interest to you, prior to, during, and after your interactions with us, including marketing communications and news concerning our products, services, events and other promotions. You can opt-out at any time after you have given your consent to such communications. In providing tailored promotional materials to you, VEDIC LAB may use the personal information collected through your use of the Platform, such as the user preferences you set and profile data you submit, any activity data generated through your use of the Platform, and any medical conditions or dietary preferences that you have identified to us.

3.3 Customer service communications:

We use your data to manage our relationship with you as our customer and to improve our services and enhance your experience with us (e.g. to respond to your inquiries when you reach out to us). From time to time, we may also conduct customer surveys to gauge satisfaction with our Platform and the services and products that we provide.

3.4 Administrative or legal purposes:

We use your Personal Data to operate our business, including for statistical and marketing analysis, systems testing and to diagnose technical and service problems, maintenance and development of our Platform, or in order to deal with a dispute or claim. We may also perform data analysis based on the data we collect from you for statistical and marketing analysis purposes – for example, we may use information about how users of our Platform search for and find specific activities to better understand the best ways to organise and present the content that we offer.

3.5 Security, health, administrative, crime prevention/detection and legal purposes:

We may use your Personal Data to verify your information and identity, and to protect against, identify and prevent fraud and other unlawful activities. We may also share your Personal Data with government authorities or enforcement bodies for compliance with legal requirements, or as otherwise required or permitted by applicable Data Privacy Law.

3.6 Other purposes:

We may also use your Personal Data in other ways, and where we do so, we will provide specific notice at the time of collection and obtain your consent unless otherwise permitted by applicable Data Privacy Law.

We will only process your personal data where we have a legal basis to do so, which will depend on the reasons for which we have collected and need to use your personal data. In most cases we will need to process your personal data so that we can enter into contracts with you under our terms of use (when orders for products are made), and to fulfil the provision or delivery of goods or services to you on the Platform (including subscriptions to the Platform).

Our processing of your Personal Data for the above purposes is done pursuant to the following legal basis:

• to comply with a legal obligation;
• the processing is necessary for the performance of a contract with you, such as providing you with our services on the Platform;
• if it is in our legitimate interests to do so as a business (e.g., for administrative purposes or to improve the functionality of our Platform);
• where you have consented to our using your personal data (e.g., for the collection of data pertaining to your health status, pregnancy, or marketing related uses);
• where you have made such information public; and
• to protect your vital interests or those of another person (e.g. in case of a medical emergency).

Where we receive your Personal Data as part of providing our services to you based on a contract, we require such Personal Data to be able to carry out the contract. Without that necessary Personal Data, we will not be able to provide our services to you.

Personal details including about your nationality or physical or mental health are considered “sensitive” Personal Data under applicable Data Privacy Law. We will process any such data only if you have given your explicit consent, or it is necessary (for instance, if you request special assistance), or if the sensitive Personal Data has been manifestly made public by you (e.g., by posting information about your health status in the VEDIC LAB Expert Center), or otherwise in compliance with applicable Data Privacy Law.

The Platform may require information about your physical health to provide certain functions or services. If you choose not to provide certain health information, some functions or services within the Platform may be unavailable or not function properly.

As described more fully below, you may always contact us at the details in Section 11 with any questions or requests about your Personal Data.

4. How do we protect and manage your Personal Data (including international transfers and retention periods)?

4.1 Encryption and security

We follow strict security procedures in the storage and disclosure of your Personal Data, which are designed to protect it against misuse, unauthorised access, modification or disclosure and accidental loss, destruction or damage. The data you provide to us is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting Personal Data and credit card details so that they can be securely transferred over the internet.

4.2 International transfers of your Personal Data

VEDIC LAB operates businesses in multiple jurisdictions, some of which are not located in the EU, EEA, or the UK). The Personal Data that VEDIC LAB collects from users will be stored in the EU and might also be shared with third party data recipients (e.g., e-commerce and logistics providers such as Shopify, and customer support providers such as Zendesk) that are not located in the EU, EEA or the UK. Therefore, the Personal Data that you provide to VEDIC LAB may be transferred internationally to countries other than the country in which you initially provided your data.

While countries outside the EU, EEA and the UK do not always have strong data privacy laws, we take measures to protect your Personal Data as described in this Privacy Policy and in compliance with applicable Data Privacy Law. We also require all third party data recipients (including our service providers) to process your information in a secure manner and in accordance with the GDPR and other applicable Data Privacy Law (e.g., through the signing of the EU Standard Contractual Clauses). If you have further questions about this or would like to request to view copies of the applicable safeguards (where required), please contact us at the details in Section 11 below.

4.3 Retention of your Personal Data

We will not retain your data for longer than is necessary to fulfil the purposes for which it is being processed. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it, and whether we can achieve those purposes through other means.

We also consider the periods for which we might need to retain personal data in order to meet our legal obligations, or to deal with complaints and queries, and to protect our legal rights in the event of a claim being made.

In general, this means that we will likely keep your Personal Data for as long as your User Account is open. Following closure of your User Account, however, we may still retain a limited portion of your Personal Data so that we can maintain a continuous relationship with you if and when we are in contact with you again, and to comply with our internal processes and any legal obligations.

When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimise over time the personal data that we use, and if we can fully anonymise your personal data so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.

Information that you have shared in the Expert Center will remain public even after you have closed your VEDIC LAB account. Where you choose to delete content that you have posted to the Expert Center, the information will not be deleted from third party websites, apps or internet search engine indexes instantly as removal of the content depends on third party policies.

5. Who do we share your Personal Data with?

We may share your Personal Data with the following people for the purposes described in this Privacy Policy:

a. other companies and members within the VEDIC LAB / Swiss EcoNaturals AG group;

b. our trusted third party ancillary partners (identified on our website), who may offer products and services on or through our Platform. If you choose to purchase products or services offered on our Platform by third parties, you may be a customer of both VEDIC LAB and these third parties, and we and our partners may collect and share information about you, such as your contact details and your billing information. We are not responsible for third parties’ use of your personal data where such use is permitted for their own purposes. You should consult their privacy policies for further information;

c. third party social media platforms in various circumstances, including where:

Please refer to the privacy policy of those third-party social media platforms to find out more about these practices;

i. you are able to access third party social media services through our Platform or before coming to our Platform;

ii. you connect your User Account to your social media account, in which case we will receive from the social media platform the Personal Data you choose to share, based on the preferences and settings on your social media account. We will use this information in order to improve and personalize your use of our Platform; and

iii. we use social media plugins on our Platform (e.g. a “share” or “like” button), and your use of these plug-ins, may result in the disclosure of certain of your information to the social media platform in question, and possibly presented on your social media profile, to be shared with others in your network – however, we will only share your Personal Data with these social media platforms if you have provided your express consent for us to do so.

d. other companies, contractors or agents that assist us in providing services to you, including our online e-commerce platform that allows us to sell and deliver our products and services to you (which may include Shopify), support ticketing (which may include Zendesk), legal services, debt collection, administration services, customer services and information technology support;

e. only where you have provided consent, other companies, contractors or agents in connection with our marketing efforts, or marketing platform providers (which may include Emarsys);

f. credit and debit card companies which facilitate your payments to us, and for anti-fraud screening, which may need information about your method of payment to process payment or ensure the security of your payment transaction. These may include third party payment gateway providers, including at www.stripe.com or www.paypal.com or www.apple.com. Before entering your personal details we suggest that you read and become familiar with the privacy policy for any such third-party provider; and

g. government authorities, law enforcement bodies and regulators for compliance with legal requirements, or where otherwise required by applicable Data Privacy Law; and

h. our legal and other professional advisers in order to enforce our legal rights in relation to our contract with you.

For matters pertaining to the privacy policy concerning product purchases conducted on our website, kindly reference the privacy policy accessible via www.vediclab.com.

Your Rights and Choices

6.1 Under certain circumstances, by applicable Data Privacy Law you may have the right to:

a. Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding/using it;

b. Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it;

c. Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected;

d. Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see (e) below);

e. Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes;

f. Object to automated decision-making including profiling, that is not to be subject of any automated decision-making by us using your personal information or profiling of you;

g. Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it;

h. Request transfer of your personal information in an electronic and structured form to you or to another party (commonly known as a right to “data portability”). This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format; and

i. Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes to which you originally agreed, unless we have another proper and legitimate basis for doing so.

6.2 If you wish to exercise your rights related to your Personal Data (including the rights set out above), please contact the VEDIC LAB team using the details in Section 9.

6.3 While you will generally not be required to pay a fee to access your Personal Data or to exercise any of your other statutory rights, we may charge a reasonable fee if your request for access is clearly completely unfounded or excessive or decline to comply with such requests where permitted by applicable Data Privacy Law.

6.4 You also have certain options with respect to the use of cookies and other tracking technologies on our site, including for the purposes of online interest-based advertising, as set out in our Cookie Policy  on www.vediclab.com.

6.5 We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it and to prevent unauthorised modification of your personal information.

6.6 You also have the right to lodge a complaint about our processing of your Personal Data with the body regulating data protection in the country or state / province in which you live.

7.The Expert Center

Where you choose to post information in the Expert Center, the information that you share will be public information which can be viewed by anyone (whether or not they are a part of our community). Information posted in the Expert Center will be indexed to third party internet search engines (such as Google), websites and apps.

9. Links to other websites

Our Platform may provide links to other websites for your convenience and information. These websites may operate independently from us. If you visit any website linked to our Platform, you are subject to that website’s own privacy policies. Linked websites may have their own privacy notices or policies, which we strongly suggest you review. To the extent any linked websites are not owned or controlled by us, we are not responsible for their content, any use of the websites, or the privacy practices of the websites.

10. Children

Users must be of legal age in their respective countries and not under 16 years old. Individuals are not allowed to sign up for a User Account on the Platform without verifying that they are 16 years of age or older. To the extent we identify any User that appears to be below the age of 16 years, we will reach out to that User to verify their age.

11. Updates to this Privacy Policy

VEDIC LAB may revise and update this Privacy Policy at any time in its sole discretion by posting an updated Privacy Policy on the Platform. All such changes to the Privacy Policy are effective immediately when posted to the Platform and apply to all access to and use of the Platform thereafter.

12. How to contact us?

We welcome questions and comments about this Privacy Policy and our privacy practices. If we receive a complaint from you about how we have handled your Personal Data, we will investigate and determine what action we should take to resolve the complaint. We will contact you within a reasonable time and may request more information to assist us with our investigation. We aim to resolve all complaints in a timely manner. If you wish to provide feedback or if you have questions or concerns or wish to exercise your rights related to your Personal Data, please contact the VEDIC LAB team at the following email address: care@vediclab.com.